SERENE Stays Hotel

My name is Tom Francis, and if you have a couple of minutes, I would like to tell you a story, so please bear with me: The staff picked up my luggage from the cab, while I was paying the driver. They missed one bag because the driver lied saying I only had one bag when in fact I had 2 bags, one was on the floorboard, so I lost the bag. In all truth they should have asked me, not the driver but everyone makes mistakes. It's what they did about it that impressed me to no end. When they discovered that they had lost one of my bags, the most important one. The manager "Wai Yan Soe" called the police and was relentless in his efforts for 2 whole days. They got the footage from the surveillance cameras, identified the car, tracking the car with the help of traffic police, till they found the driver. Upon finding the driver and searching his home, they found he had hidden the bag in his house, the police found it in their search. I had 3 MacBook Air computers that I use for my work as well as my US passport. The driver had the hotel business card from the hotel all the time because I gave it to him so he could call and get directions. The driver could have called the hotel anytime and let us know that he found my bag, but he did not. It took a police search to retrieve my belongings and all this was coordinated by Wei Yan Soe, the manager. Piece of advice in Myanmar, check your luggage every step of the way. The second thing is with the staff at Serene Stay Hotel, you are in safe hands. They had my back!

The hotel is in a good location, the bar is great and like last time the staff were very friendly and helpful.

The location is great - very close to Hledan. The rooms are clean, the Wi-Fi is usually pretty fast, and the staff is very helpful. If you want to save some money the rooms with the shared bathroom are very convenient. If the bathroom on your floor is taken, it’s easy to go up or down a floor and find a free one. Finally this time I had made some mistakes when I booked, but the staff did great in remedying the problem.

Fantastic Room! Great Service! Rooftop Bar! All of the rooms are high Quality and all of the staffs are high quality service! The service was exceptional as well. Would definitely send our friend there. Rooftop "Original" Bar also amazing u can celebrate a birthday party or staff party or Family dinner weekend. Thanks u so much Serene!

I booked for a single room and was upgraded for free to a bigger room :-D